It Is Hell Being a Virgin (Customer)!!!

I have not been receiving broadband since Tuesday. After 8 telephone calls and 8 different advisors we at last established (which I knew all along) there is a fault on the local rural exchange that requires BT to correct it. However no green light appears on my router so we ring up again and again. I asked to speak to a supervisor but was refused!!! I have not been impolite to the Virgin call centre so Husband and I are now getting angry. BT are not providing a service to Virgin and Virgin is not providing a service to me so for the time being we are stuck. My neighbours kindly let me use their computer but I do not like to outstay my welcome!