A Dodgy Rack perhaps?

My IT nerd appeared to help me with broadband just as it switched itself on again! The local post office and a few others in our village were affected - none with Virgin. My immediate neighbours were not affected either. IT Nerd said probably, just by bad luck, my phone line is probably plugged into a "dodgy" rack at the exchange. Try telling that to BT - they are not interested. Perhaps with a little bit of luck a BT engineer might just read this and leap into action at the Crudwell and Malmesbury exchange - you never know!